Faqs
General Questions
1. What is Pubbuzzy?
Pubbuzzy is a one stop shop to create or upload your advertisement that is then published in a monthly magazine that gets printed and shipped to every mailbox in a certain area or zip code(s).
It connects community members with county services, advertiser’s and other community members.
2. Do you also offer digital versions?
Our focus is to get tangible publications into the hands of everyone in the community.
Subscriptions & Orders
3. How do print subscriptions work?
Choose a subscription plan and we’ll ship each new issue directly to the selected Magazine service area.
4. Can I buy a single print issue?
No, we have minimums to cover the cost of production and distribution as we want to ensure the continued publication and distribution.
5. When will my first issue be delivered?
Your first issue will go out the following production and ship cycle. 2 weeks before production ad proofs are required before going to print.
6. How do I renew my subscription?
Most subscriptions renew automatically unless you turn off auto-renew in your account settings.
7. How do I cancel my subscription?
You can cancel any time after your first duration cycle.
8. Do you offer refunds on print subscriptions?
we do not because print issues are produced and shipped, refunds are limited. If there’s a mistake with your order, please contact support and we’ll help resolve it.
Shipping & Delivery
9. Where do we ship?
We currently ship to your selected magazines geographic area.
10. What should I do if my ad doesn’t appear in my selected magazine?
Contact customer support.
11. Can I change my ad size?
Yes. After your subscription term has ended and two weeks before production of the next publication. Provided the ad size desired is available.
Account & App Features
12. Do I need an account to subscribe?
Yes, creating an account helps you manage subscriptions, ads, and order history.
13. How do I update my payment or personal information?
You can manage all personal and payment details in your account settings.
14. Can I track the status of my subscription or orders?
Yes—your account dashboard will show your order history, production status, and renewal dates.
Publisher & Contributor Questions
(Include only if your platform accepts submissions or partners with writers/publishers.)
15. How can I submit content or become a contributor?
Visit our Submissions page to review our guidelines and submission process.
16. I want to distribute my magazine through your platform. What should I do?
Publishers can contact us via the Publisher Inquiry page for partnership opportunities.
Payments & Security
17. What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment platforms (e.g., PayPal, Apple Pay—customize as needed).
18. Is my payment information secure?
Yes. All transactions are processed through encrypted, PCI-compliant payment providers.
Customer Support
19. How do I contact customer service?
You can reach our support team at sales@martinpublishingllc.com or through the Help section in the app.
20. What are your customer service hours?
Our team is available Monday–Frida 8AM–5PM PST].